Frequently Asked Questions

Our cases are not fully enclosed, so they won't stop water from coming into contact with your iPhone.

However, iPhone 11, iPhone 12, iPhone 13 and iPhone 14 are waterproof so a waterproof case is not required in most situations.

The Ultra Slim case has the option of going fully MagSafe, meaning it works perfectly with MagSafe accessories such as chargers, wallets, mounts etc. The Ultimate and Leather cases are fully MagSafe.

Our screen protector is made of the highest quality tempered glass.

This is easy to find by going to "Settings > General > About > Model Name" in your iPhone.

Yes. We are pleased to confirm that we offer a 2-day and overnight sipping options with additional charges.

An email notification with the tracking link will be sent to you once your order has been dispatched.

Unfortunately, we can no longer cancel package(s) that is in transit, however we can provide you a free return label once you received the item(s).

If the order hasn't been shipped yet, we can immediately change the address on the order.

In case the order is already in transit, we can no longer change the shipping address however we can instruct our team to dispatch a replacement to the correct address.

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

You are automatically registered with your name and order number since you purchased direct.

We would have liked to offer compensation for the iPhone itself, however, by law, we are not allowed to refund more than the cost of your order (as this could be perceived as selling insurance for which we need a license).

Screen and lens protectors are not covered by warranty ( due to the nature of the product) however, we will provide a discount for your next screen protector order.

Our warranty for the case will be limited to 1 replacement per order number and if the customer agreed and received 1 replacement already they are no longer eligible for a refund.

We do offer a one-time exchange for the wrong order(s).

We do offer a one-time replacement.

Yes. Just reach out to our team as soon as possible and we will be happy to help.

In most cases, incorrect orders are because the customer accidentally order the wrong product. However, mistakes happen. You can exchange your product via returns.dropguys.com.

We offer a case risk-free for 30 days (60 days during holiday season). If it's not for you, for any reason, just let us know and we will take care of it for you.

We proudly provide a 10% military discount. Simply enter MILITARY10 during checkout. Please note, only one discount code can be used per order.

100 points = $1 that can be redeemed on future purchases

Typically an order is $49.99 so the customer would earn $2.50 toward a future purchase.

Returned/refunded/partially refunded orders will have their points adjusted accordingly. So because the customer returned their first order, they no longer have 500 points - they have 250.

They can only be used on future purchases so a customer cannot place an order, and then ask for the points to be refunded from the same order.